Returns & Customer Service

Did you order via Amazon or eBay?
For the best experience, send us a message through your account or to open a return request.

Experiencing a problem with your order? The fastest way to get it sorted is to fill in the form below.

Help us to help you by making sure you:

  • Include your delivery postcode so we can easily find your order.
  • Upload some photos illustrating the issue if applicable
  • Upload a copy of your receipt if your purchase is over 30 days old.

You will receive an email acknowledgement once you press 'submit' and should receive a response in no time. All requests receive a response in no less than one working day, with most issues resolved within a few hours or minutes.

Please note our working hours are 9-5 Mon to Fri. This excludes bank holidays in England