Klarna FAQ

 

PAY IN 3

Spread the cost of your purchase into 3 interest-free instalments, automatically charged from your card every 30 days. Available on orders of XXX or more.

PAY IN 30

Want to shop today and enjoy what you’ve ordered right away? Pay up to 30 days later. There are no fees, late charges or interest. 

Select Klarna at Checkout

 

 

FAQ

Who Is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Did you know that they provide smooth payments to more than 200,000 online stores & that 85 million consumers worldwide have trusted Klarna to securely handle their payments? Yep

How Does Pay Later In 3 Interest-Free Instalments Work?

Pay later in 3 interest-free instalments allows you to spread the cost of your purchase over 3 equal payments. Please bear in mind that the payment for each instalment will be automatically collected from the debit or credit card you entered at checkout.
Your first instalment will be collected when your order is confirmed and instalments 2 and 3 are scheduled 30 and 60 days later. A quick way to monitor your payments’ schedule? In the Klarna app.

How Does Pay Later In 30 Days Work?

Once your order is confirmed, Klarna will email you with payment instructions within two days. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in the Klarna app or by logging in to www.klarna.com/uk

Am I Eligible For Pay Later In 30 Days?

To use ‘Pay later in 30 days’ or ‘Pay later in 3 interest-free instalments’, you must be at least 18. While both payment options are widely promoted, ‘Pay later in 30 days’ and ‘Pay later in 3 interest-free instalments’ are subject to your financial circumstances. It’s worth noting that Klarna’s assessment will not affect your credit rating. Borrowing beyond your means could seriously affect your financial status though so please ensure you can afford to make your repayments on time by their due date.

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

What Do I Need To Provide When I Make A Purchase?

If you want to purchase with Klarna you’ll need to provide your name, address and email address. For some orders, you may need to supply your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements, so it’s (very) important that you provide us the correct details.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Tamworth Camping run credit searches against you that could impact your credit rating.

What are my payment options with Klarna?

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor your payments’ schedule in the Klarna app.

What Happens If I Don’t Pay For My Order?

If you choose the option ‘Pay in 3’, Klarna will automatically attempt to collect the payment for your ‘Pay later in 3 interest-free instalments’ purchase from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date, Klarna will make one further attempt to automatically collect payment two days later. However, should this last payment attempt fail, Klarna will send you a statement for the full outstanding order amount which will become payable 15 days later. Klarna will notify you when a payment is due two days in advance of attempting to collect your payment, plus, you can always monitor the due date in Klarna app at your convenience.

If you choose the option ‘Pay in 30 days’, payment is due 30 days after the item is shipped. To help you pay on time, we’ll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll send you a text or letter, too.

Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ or ‘Pay later in 30 days’ products, even if you have failed to pay on time. However failure to make payment on time could result in your debt being passed to a debt collection agency, so please spend responsibly.

What happens if I cancel or return my order?

As soon as Tamworth Camping have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return will be reflected in the Klarna app immediately.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

I have been asked to go to the Klarna site. Is this correct?

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk.

Can I Pay Before The Due Date?

Yep. Just go to the Klarna app or log in to Klarna.com/uk to make a payment.

I Have Asked For A Refund. How Will I Be Refunded?

Refunds will be issued back to the debit or credit card that was originally entered at checkout.

Why Have I Not Been Offered Pay Later In 3 Interest-Free Instalments/Pay Later In 30 Days?

Although ‘Pay later in 3 interest-free instalments’ and ‘Pay later in 30 days’ are widely promoted, it is not always universally available. The ‘Pay later in 3 interest-free instalments’ and ‘Pay later in 30 days’ payment options are automatically generated by algorithms that are dependent upon several factors including your address details, cardholder details, amount of order, the online store, previous order history and item availability.

Have you received my payment?

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.

I've received a statement, but I've not yet received my goods.

In the event that your goods have not been received please call Tamworth Camping to check on your order and delivery status. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I Still Have Questions Regarding Payment, How Can I Get In Touch?

For extra support, please visit the Klarna app or Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.

Where Can You Shop With Klarna?

Klarna is currently available on our website only

 

TERMS & CONDITIONS

  • In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: 

- Pay in 3 Interest free instalments.

- Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here.

  • Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

KLARNA PRIVACY POLICY

  • In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
  • General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.  
 
 
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